FREQUENTLY ASKED QUESTIONS

Slimoria products are exclusively available on our official website slimoria.ca, shopping directly ensures you receive authentic items, secure payment, and fast delivery.

Once your order is shipped, you’ll receive a confirmation email with your tracking number. You can track your package at any time through our Track My Order page or by using the link in your email.

Because we process orders quickly to ensure fast delivery, changes or cancellations may not be possible once your order is confirmed.If you made an error, please contact us immediately at support@slimoria.ca, and we’ll do our best to assist before the order ships.

Start by checking your tracking information for updates. If it shows “delivered” but you haven’t received it, please wait 24 hours, as carriers sometimes mark packages early.If your package still hasn’t arrived, reach out to your local carrier or contact us directly.

Once a package is marked as delivered by the carrier, Slimoria cannot be held responsible for loss or theft.However, contact us at support@slimoria.ca and we’ll do our best to help you locate your order or find a solution.

You can apply your discount code at checkout in the “Discount” field before completing your purchase.Only one discount code can be applied per order, and codes cannot be used retroactively once your order has been placed.

Each Slimoria collection is designed to enhance your natural shape while providing everyday comfort. You can explore our full range directly on slimoria.ca and use our product descriptions or size guide to help you choose the perfect fit.

Our shapewear fits true to size. For the best experience, refer to our Size Guide before placing your order.If you’re between two sizes, we recommend sizing up for a more relaxed fit, or sizing down for a firmer sculpting effect.

Yes ! Slimoria celebrates all body types. Our shapewear currently ranges from XS to 3XL, and we’re continuously expanding our size range to ensure every woman feels confident and comfortable.

Our bodysuits are crafted from a premium blend of 85% polyamide and 15% elastane, offering a soft, breathable, and seamless compression that sculpts beautifully without compromising comfort.

To maintain the quality and elasticity of your shapewear, we recommend hand washing or using a gentle cold cycle.Avoid bleach, fabric softeners, and dryers. Lay flat to dry to preserve the fabric’s original shape and color.

Due to the intimate nature of our shapewear, all sales are final for hygiene reasons.However, if your item arrives defective or damaged, please contact us within 7 days of delivery at support@slimoria.ca our team will be happy to assist you with an exchange or replacement.

We sincerely apologize for the inconvenience. Please email support@slimoria.ca with your order number and clear photos of the issue.Our team will review your case and arrange a replacement as quickly as possible.

Once we receive and inspect your returned item, your replacement will be shipped within 1–3 business days.We’ll send you an email confirmation with tracking once your new package is on its way.

All sale, promotional, and discounted items are final sale and cannot be returned or exchanged.

If your original card or bank account has been closed, please contact your financial institution directly.Refunds can only be issued to the original payment method used at checkout.

All Slimoria orders are shipped via trusted carriers such as Purolator, Canada Post, UPS, FedEx, and UniUni depending on your region. Every shipment includes a tracking number so you can follow your order in real time.

Orders are typically processed and shipped within 1–3 business days after purchase.During busy periods (such as new collection drops or holidays), processing may take an extra one but we always make sure your order reaches you as quickly as possible.

Delivery times vary by location:

• Canada: 1–3 business days

• United States (coming soon) : 2–4 business days

• International (coming soon) : 3–5 business days(Please note that delivery times may vary depending on your region and local carrier delays.)

If you entered an incorrect address, please contact us immediately at support@slimoria.caOnce your order has been shipped, we’re unfortunately unable to make any changes to the address.

Shipping costs are automatically calculated at checkout based on your location and carrier rates.We offer free shipping over orders 79$, subscribe to our newsletter or follow Slimoria on Instagram to stay updated on our latest offers.